Frequently Asked Questions
Everything you need to know about your luxury swimwear and resort wear purchase.
How do I determine my correct size in ViX swimwear?
We recommend referring to our comprehensive Size Guide located on each product page. Our designs follow standard US sizing, but if you are between sizes, we suggest sizing up for the most comfortable fit.
What is your return policy for online orders?
We accept returns of unworn, unwashed items with original tags and hygiene liners attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
How should I care for my ViX swimwear and resort wear?
To maintain the quality of the delicate fabrics and hardware, we recommend hand washing in cold water with mild soap and laying flat to dry in the shade. Avoid rough surfaces and high levels of chlorine.
When will my order ship and how can I track it?
Orders are typically processed within 1-2 business days. Once your order has shipped, you will receive a confirmation email containing your tracking number to monitor the delivery progress.
Do you offer international shipping?
Yes, ViX Paula Hermanny ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay installments for flexible payment options.